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Shopping from homeThis document sets out general guidelines about shopping from home. It is aimed at Citizens of the United Kingdom. The contents are largely derived from the Office of Fair Trading Website. Useful contacts and informationAdvertising Standards Authority2 Torrington Place
London WC1E 7HW Tel: 020 7580 5555 Minicom: 0845 609 6677 Website: www.asa.org.uk Contact the ASA when: Community Legal ServiceTel: 0845 608 1122 (local rate) The CLS aims to ensure that people can get information and help about their legal rights and understand how to enforce them in the right place and at the right time. Consumer GatewayWebsite: www.consumer.gov.uk This government website is the door to official information for consumers. Direct Marketing Association (DMA)Direct Marketing House Many companies that sell to you by direct marketing (for example by mail or via newspapers or TV/radio or posters) are members. They can conciliate and adjudicate on disputes. You should contact them if one of their members hasn’t given you clear information or if you want to stop getting junk faxes, mail, telephone calls or email. econsumer.govWebsite: www.econsumer.gov This is a joint effort between enforcement bodies in a number of countries to gather and share cross-border ecommerce complaints. The website provides an online complaint form for consumers and general information about consumer protection in all countries that belong to International Consumer Protection Enforcement Network (ICPEN). Financial Services Authority25 The North Colonnade The Financial Services Authority is an independent body that regulates the financial services industry in the UK. It aims to help retail consumers achieve a fair deal. Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)4th Floor, Clove Building The Independent Committee for the Supervision of Standards of Telephone Information Services regulates the content and promotion of premium rate telephone services. They will investigate your complaints. Mail Order Protection Scheme (MOPS)18A King Street National daily newspapers advance payment protection scheme. See ‘If the trader goes out of business.’ Mail Order Traders’ Association (MOTA)Drury House Many mail order catalogue companies are members of MOTA. They agree to give clear information, prompt refunds and so on. They offer an arbitration service. Citizens’ AdviceWebsite: www.citizensadvice.org.uk
You can contact your nearest Citizens' Advice Bureau by writing to them, telephoning or dropping in during working hours. You'll find them in your local telephone directory. Some also offer advice by email. The Newspaper SocietyBloomsbury House Regional and local newspapers advance payment protection scheme. See ‘If the trader goes out of business.’ Office of Fair TradingFleetbank House The Office of the Information CommissionerWycliffe House
Water Lane Wilmslow Cheshire SK9 5AF Information line: 01625 545 745 Fax: 01625 524 510 Email: mail@dataprotection.gov.uk Website: www.dataprotection.gov.uk Periodical Publishers’ Association LtdQueens House Magazines advance payment protection scheme. See ‘If the trader goes out of business.’ Trading StandardsWebsite: www.tradingstandards.gov.uk TrustUKWebsite: www.trustuk.org.uk TrustUK is a government backed hallmark used by internet sales sites. If a site shows the TrustUK logo it means that it belongs to a trade association or subscriber body that operates under an agreed code of conduct. Click here to return to AllShopping Advice |
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